Frequently Asked Questions

Best to apply body butter:

• Right after bathing/showering while skin is still slightly damp — this helps lock in moisture.

• At night or before bed for more intensive barrier and repair.

• On dry patches — knees, elbows, heels — as needed throughout the day.

Body butter is a rich, thick moisturizer usually made from plant-butters (like shea, cocoa, mango) and oils. It forms a barrier on the skin to help seal in moisture, soothe dryness, and improve skin texture. Because of its heavy emollient nature, it’s especially good for very dry skin, cracked areas, and for improving softness over time.

The main differences are in thickness, occlusiveness and moisture retention:

• Body butter is thick, often oil & butter based, more occlusive (traps moisture).

• Lotion is lighter, usually with more water content, absorbs faster, less heavy.

• If skin is very dry or exposed, body butter gives longer lasting moisture; lotions are better for lighter hydration or for hot/humid climates.

Some of the key benefits are:

• Intense hydration and healing of dry or flaky skin.

• Helps skin retain moisture and prevents drying or cracking.

• Improves elasticity and softness.

• Can soothe irritation, especially if formulated with gentle ingredients.

• Gives skin a healthy glow and improved texture.

A body scrub is an exfoliating treatment that removes dead skin cells using natural ingredients like sugar, or coffee grounds. Regular exfoliation helps unclog pores, improve circulation, smooth rough patches, and leaves your skin softer and more radiant.

Most people benefit from using a body scrub 2–3 times per week. If you have very sensitive skin, start with once a week and adjust as needed. Over-exfoliating can cause irritation, so it’s best to find the balance that keeps your skin smooth without stripping it.

Yes — in fact, they work best as a pair. Use a body scrub first to exfoliate and clear away dead skin cells, then apply body butter to deeply moisturize and lock in hydration. This combo leaves your skin soft, glowing, and nourished, making it a perfect self-care ritual.

Yes. Our scrubs and butters are handmade with natural, preservative-free ingredients and are free from harsh chemicals. For sensitive skin, we recommend patch-testing first and choosing our unscented or gentle blends. Many customers with sensitive skin love them for their soothing, nourishing feel.

We offer a 7-day return policy. Items must be unused, in their original packaging, and include proof of purchase. Due to the nature of skincare, we only accept returns if the product is damaged, defective, or incorrect.

• Contact us at info@ice-kream.com to start a return.

• If approved, we’ll send you a return shipping label and refund you within 10 business days after inspection.

• Exclusions: Sale items, gift cards, and opened personal care goods cannot be returned.

• EU customers have a 14-day cooling-off period.

👉 Read our full Returns & Refunds Policy

• Processing: Orders ship within 1–2 business days.

• Delivery Times: Standard delivery: 2–7 business days. Express delivery: 1–3 business days.

• Costs: Calculated at checkout by location & order size.

• Coverage: Shipping available across South Africa. No international shipping.

• Note: We’re not responsible for courier delays due to weather or external factors.

👉 Read our full Shipping Policy